ac365 Frequently Asked Questions

Creating an ac365 account takes under two minutes. Visit ac365.today, click the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. Once submitted, you will receive a one-time verification code via SMS to your Bangladeshi mobile number. Enter the code to activate your account and you are ready to deposit and play.

ac365 requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC is typically reviewed within 24 hours. Completing verification unlocks higher withdrawal limits and ensures your account is fully protected.

To reset your ac365 password, go to the login page and click "Forgot Password". Enter the mobile number linked to your account and you will receive an SMS with a reset code. Enter that code, set a new password, and log back in. If you no longer have access to your registered number, contact [email protected] with your account details and a copy of your ID to complete an identity-verified reset.

No — ac365 strictly permits one account per person. Opening duplicate accounts is a violation of the Terms and Conditions and will result in all accounts being suspended and any associated winnings being voided. If you believe a duplicate account has been opened using your identity, contact ac365 support immediately at [email protected] so we can investigate and secure your details.

To permanently close your ac365 account, email [email protected] with the subject line "Account Closure Request" from your registered email address, including your registered mobile number. Any remaining balance will be returned to your linked bKash, Nagad, or Rocket account before closure. Note that if problem gambling is a concern, self-exclusion (a temporary or long-term block rather than permanent closure) may be a more appropriate first step.

To deposit via bKash on ac365, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit in BDT, confirm the transaction in your bKash app using your bKash PIN, and the funds will appear in your ac365 balance within a few minutes. The minimum deposit via bKash is ৳200. No transaction fee is charged by ac365 on bKash deposits.

bKash deposits on ac365 are credited almost instantly — typically within 1 to 5 minutes of completing the transaction in your bKash app. During peak hours or if the bKash network is under heavy load, crediting may take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact ac365 support at [email protected] with your bKash transaction ID and the deposit amount so the team can investigate.

Yes — ac365 accepts deposits via Nagad, Rocket, Upay, and bKash, covering all major mobile financial services used in Bangladesh. The deposit process is the same for each: select your preferred method in the Deposit section, enter the amount, and authorise the payment in your mobile wallet app. Minimum deposit amounts and processing times are similar across all supported methods — funds are typically available within 1 to 10 minutes.

The minimum withdrawal amount on ac365 is ৳500. Withdrawals are processed to your registered mobile wallet (bKash, Nagad, Rocket, or Upay). You must have completed KYC verification before submitting your first withdrawal. The withdrawal method must match the payment method used for your most recent deposit — this is an anti-fraud measure to ensure funds are returned to the original source.

ac365 processes withdrawal requests within 1 to 4 hours during normal operating hours (Bangladesh Standard Time, UTC+6). Most mobile wallet withdrawals — bKash, Nagad, and Rocket — are completed and arrive in your account the same day. Withdrawals submitted late at night may be processed first thing the following morning. If a withdrawal is pending for more than 6 hours without an update, contact [email protected] with your withdrawal reference number.

ac365 does not charge any platform-side fees on deposits or withdrawals. Your full deposit amount is credited to your account, and your full withdrawal amount is sent to your wallet. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges on their end — these are outside ac365's control. Check your wallet provider's published fee schedule for the latest rates.

To bet on cricket on ac365, navigate to the Cricket section from the main menu after logging in. You will find a full list of upcoming and live matches — including BPL, IPL, T20 World Cups, and Bangladesh Tigers international fixtures. Select the match you want, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is also available for ongoing matches with real-time odds.

ac365 offers an extensive range of cricket betting markets, including match winner, series winner, top batsman, top bowler, total runs over/under, method of dismissal, player performance specials, and live in-play markets for ball-by-ball betting. Coverage includes BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and bilateral series involving the Bangladesh Tigers. Markets are updated in real time during live matches.

Yes — ac365 is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete platform, including cricket betting, slots, and live casino games, through your mobile browser without needing to download a separate app. The mobile interface automatically adjusts to your screen size. For the best experience, use an up-to-date version of Chrome or Safari on a stable internet connection.

All slot games on ac365 are supplied by certified game studios — including Pragmatic Play, NetEnt, Microgaming, and Spribe — and use independently audited Random Number Generators (RNGs) to ensure fair outcomes on every spin. RTP (Return to Player) percentages vary by game and are typically listed in each game's information panel; most slots on ac365 carry an RTP between 94% and 97%. ac365 does not alter RTP settings from the values certified by the providers.

ac365 offers a wide selection of live casino games powered by Evolution Gaming and Ezugi, including live roulette, live blackjack, live baccarat, live poker variants, and game-show style titles such as Crazy Time and Dream Catcher. All live tables are streamed in HD with real dealers in real time. Stakes range from low-limit tables suited to casual players up to high-roller tables for experienced casino enthusiasts playing in BDT.

If a cricket match on ac365 is abandoned, cancelled, or significantly reduced by rain or bad weather before a result is determined, all pre-match bets on that fixture are voided and your stake is returned in full to your ac365 balance. For in-play bets placed after the match started, settlement follows the official result as declared by the relevant cricket board (e.g., ICC or BCB). Duckworth-Lewis-Stern (DLS) method results are honoured as official outcomes.

ac365 offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount and structure are displayed on the promotions page at the time of your registration — these offers are subject to change and may be tailored to seasonal events such as BPL season, Eid, or Pohela Boishakh. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the associated funds become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. Full wagering terms are stated clearly on each individual bonus offer page on ac365 before you opt in.

Yes — ac365 bonuses are available to players regardless of which supported payment method they use to deposit, including bKash, Nagad, Rocket, and Upay. There is no payment-method restriction on bonus eligibility. Simply ensure you opt in to the relevant promotion before or during your deposit, as some bonuses require active opt-in and cannot be applied retroactively to a deposit that has already been processed.

ac365 rewards regular players through a loyalty programme that recognises continued activity on the platform. As you accumulate betting activity, you progress through loyalty tiers that unlock benefits such as enhanced reload bonuses, faster withdrawal processing, dedicated account management, and exclusive promotional offers. Details of the current loyalty tier structure and point-earning rates are available in your account dashboard under the Promotions or Loyalty section.

ac365 may remove a bonus from your account if the wagering deadline has expired before the requirements were completed, if bonus terms were breached (such as placing excluded bet types or using multiple accounts), or if a deposit linked to the bonus was reversed. If you believe a bonus was removed in error, email [email protected] with your account details and the name of the promotion — our team will review the case and respond within 24 hours.

ac365 is a secure platform built on SSL encryption, two-factor authentication, and strict data protection protocols that ensure your personal information and financial transactions are protected at all times. The platform is operated with player security and fair play as foundational priorities. Regarding the legal status of online gambling in Bangladesh, players are individually responsible for understanding and complying with local laws. ac365 recommends that all users review their local regulations before participating.

ac365 uses 256-bit SSL encryption to protect all data transmitted between your device and the platform. Financial transactions are processed through verified, encrypted payment gateways. ac365 does not sell or share your personal data with third parties for marketing purposes. All data handling practices are governed by the ac365 Privacy Policy, which is available at ac365.today/privacy-policy. For any data-related concerns, contact [email protected].

The minimum age to open an ac365 account and participate in any gambling activity is 18 years old. This applies to all players in Bangladesh without exception. ac365 verifies player age during the KYC process using government-issued ID. Any account found to belong to a person under 18 will be immediately suspended and all deposits refunded. If you suspect a minor is using the platform, please report this to [email protected] immediately.

To activate self-exclusion on ac365, email [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion period you need (minimum 6 months, up to permanent). Self-exclusion locks your account, halts all marketing communications, and cannot be reversed before the period expires — no exceptions. Your account balance remains accessible for withdrawal during the exclusion. ac365 processes all self-exclusion requests within 2 hours, 24 hours a day.

Yes — ac365 allows you to set daily, weekly, or monthly deposit limits on your account to help manage your spending. To set or adjust a limit, email [email protected] with your registered mobile number, the limit amount in BDT, and the period (daily, weekly, or monthly). Requests to reduce a limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before taking effect, giving you time to reconsider.