This Privacy Policy explains how ac365 collects, stores, uses, shares, and protects your personal data when you use the ac365 platform at ac365.today. Your privacy matters to us — this document tells you exactly what we do with your information.
Summary: ac365 collects only the personal data required to operate your account, process payments in BDT, and comply with anti-fraud obligations. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting [email protected].
This Privacy Policy ("Policy") is issued by ac365 ("the Company", "we", "us", "our") and applies to all personal data processed in connection with your use of the ac365 website at ac365.today, including the sports betting section, live casino, slots lobby, cashier, and customer support channels.
By registering an account on ac365, making a deposit, placing a bet, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
ac365 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Policy is written in plain English so that all ac365 users in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or elsewhere — can clearly understand their rights and our obligations.
For the purposes of this Privacy Policy, the data controller responsible for your personal data is ac365, operating the online casino and sports betting platform accessible at ac365.today.
All data protection enquiries, access requests, erasure requests, and privacy-related complaints should be directed to the ac365 data protection contact at:
ac365 collects the following categories of personal data from users of the platform:
Note: ac365 does not store full MFS PINs, full card numbers, or any payment credential that would allow ac365 to initiate transactions on your behalf. Payment data is tokenised by the relevant MFS provider (bKash, Nagad, Rocket, Upay) and processed on their secure infrastructure.
ac365 collects personal data through the following means:
| Collection Method | Data Categories Collected |
|---|---|
| Account Registration | Name, date of birth, mobile number, email address |
| Identity Verification | NID / passport copy, selfie or photo proof (where requested) |
| Deposits & Withdrawals | MFS account reference, transaction amounts, timestamps |
| Platform Usage | Bet history, game sessions, bonus activity, login events |
| Device & Browser | IP address, device fingerprint, browser type, OS version |
| Cookies & Analytics | Page views, session paths, referral source, on-site behaviour |
| Customer Support | Chat transcripts, email content, complaint records |
| Third-Party Verification | Identity confirmation data from document verification services |
ac365 processes your personal data for the following specific purposes:
We do not sell your data. ac365 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing with third parties is limited strictly to what is necessary to operate the platform, as described in Section 7 of this Policy.
ac365 processes personal data on one or more of the following legal bases, depending on the specific processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract (Terms & Conditions) |
| Payment processing and financial records | Performance of a contract; Legal obligation |
| Age and identity verification (KYC) | Legal obligation; Legitimate interests |
| Fraud prevention and security monitoring | Legitimate interests; Legal obligation |
| Responsible gaming monitoring and tools | Legitimate interests; Legal obligation |
| Customer support communications | Performance of a contract; Legitimate interests |
| Marketing and promotional communications | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interests |
ac365 shares personal data with third parties only where necessary for the operation of the platform, fulfilment of legal obligations, or protection of users. The categories of third parties with whom data may be shared are as follows:
Account holder names, mobile numbers, and transaction amounts are shared with bKash, Nagad, Rocket, and Upay solely for the purpose of processing deposits and withdrawals in BDT. Each MFS provider operates under its own terms of service and data protection commitments.
Pseudonymised player identifiers and session data are shared with game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game sessions and resolve game-related disputes. These providers do not receive your full identity data.
Where enhanced KYC is required, identity documents and photographic verification data may be shared with third-party document verification providers. These providers process data on ac365's behalf and are bound by strict data processing agreements.
IP addresses, device fingerprints, and behavioural signals may be shared with anti-fraud technology providers to detect account takeover attempts, bonus abuse, and suspicious wagering patterns. This sharing is in the legitimate interests of all ac365 users.
ac365 will disclose personal data to courts, law enforcement agencies, or other competent authorities where required to do so by a valid legal order or where ac365 is under a legal obligation to report certain activities. ac365 will notify affected users of such disclosures to the extent permitted by law.
No Third-Party Advertising: ac365 does not share personal data with advertising networks, data brokers, or social media platforms for targeted advertising purposes. Your ac365 account data stays within the ac365 ecosystem and its strictly necessary service partners.
ac365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account identity and registration data | Duration of account plus 5 years after closure |
| Financial transaction records | Minimum 5 years from transaction date |
| KYC / identity verification documents | Duration of account plus 5 years after closure |
| Betting and gaming activity logs | 3 years from the date of each transaction |
| Customer support communications | 3 years from date of last interaction |
| Cookie and analytics data | Up to 13 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual.
ac365 implements a layered set of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your Responsibility: No security measure is absolute. You play an important role in keeping your ac365 account secure by choosing a strong, unique password, keeping your login credentials confidential, and promptly reporting any suspected unauthorised access to [email protected].
ac365 uses cookies and similar tracking technologies to operate the platform, maintain session state, and analyse user behaviour in aggregate. The following categories of cookies are used:
These cookies are essential for the ac365 platform to function. They maintain your login session, remember your language preference, and enable the cashier to process transactions securely. These cookies cannot be disabled without breaking core platform functionality.
ac365 uses privacy-respecting analytics tools to collect aggregated, anonymised data on how users navigate the platform — including which pages are visited most frequently, session durations, and error rates. This data is used exclusively to improve the platform experience for Bangladesh users. Individual users are not identified through analytics cookies.
These cookies remember your platform preferences, such as your preferred deposit method or last-played game category, to provide a more personalised experience on return visits.
You may control cookie settings through your browser's privacy controls. Disabling strictly necessary cookies will impair your ability to use the ac365 platform. Disabling analytics or preference cookies will not affect your ability to bet, deposit, or play games, but may result in a less personalised experience.
As a user of the ac365 platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact ac365 at [email protected] with the subject line "Data Rights Request".
Request a copy of all personal data ac365 holds about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your data where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
Request that ac365 restrict processing of your data while a dispute or correction request is being resolved.
Request a machine-readable export of the personal data you provided directly to ac365.
Object to processing based on legitimate interests, including profiling for marketing purposes.
Withdraw marketing consent at any time without affecting your account status or access to the platform.
Lodge a complaint with ac365 or a relevant data protection authority if you believe your data has been mishandled.
ac365 will respond to all data rights requests within 30 calendar days. In cases of particular complexity, this period may be extended by a further 30 days, and ac365 will notify you of any such extension within the initial 30-day window.
18+ Only: The ac365 platform is strictly for adults aged 18 years and above. ac365 does not knowingly collect personal data from individuals under the age of 18.
ac365 employs age verification measures at the point of account registration and during the KYC process to prevent minors from accessing the platform. Where ac365 discovers or has reason to believe that a user is under 18, the account will be immediately suspended, all pending transactions will be frozen, and any data collected will be reviewed and handled in accordance with applicable child protection obligations.
Parents and guardians who believe a minor may have accessed or registered on ac365 are encouraged to contact [email protected] immediately so that the matter can be investigated and resolved as a priority.
ac365 primarily stores and processes data within infrastructure serving the Bangladesh region. However, certain service providers — including game studios such as Pragmatic Play, Evolution Gaming, and others — may process session data on infrastructure located outside Bangladesh.
Where personal data is transferred to third-party processors operating outside Bangladesh, ac365 ensures that appropriate contractual safeguards are in place to maintain a level of data protection consistent with this Privacy Policy. Such safeguards include data processing agreements requiring the third party to protect your data to a standard no less than that applied by ac365.
In all cases, international data transfers are limited to what is strictly necessary for the provision of the requested service (for example, game session delivery via a game provider's platform), and no full identity data is shared with international parties beyond what is required for KYC compliance where applicable.
ac365 may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or platform features. When material changes are made, the revised Policy will be published on this page with an updated effective date at the top of the document.
For significant changes that materially affect how your data is used, ac365 will provide notice via the contact details associated with your account. Your continued use of the ac365 platform after the publication of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms.
We encourage you to review this Privacy Policy periodically to stay informed about how ac365 protects and processes your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ac365 holds about you, please contact the ac365 data protection team using the following details:
If you are not satisfied with ac365's response to your privacy concern, you have the right to escalate your complaint to a relevant data protection authority or seek independent legal advice.
Six pillars of data protection that every ac365 user in Bangladesh can rely on
Every connection between your device and ac365.today is protected by 256-bit SSL/TLS encryption. Whether you are depositing via bKash in Dhaka or placing a cricket bet from Chittagong, your data travels securely and cannot be intercepted in transit.
ac365 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial gain. Your information is used exclusively to operate your account and maintain the security and fairness of the ac365 platform.
ac365 account logins are protected by one-time password verification sent to your registered Bangladesh mobile number. This two-step process significantly reduces the risk of unauthorised access even if your password is compromised.
This Privacy Policy is written in clear, plain English — not legal jargon designed to obscure what we actually do. ac365 believes every player in Bangladesh deserves to understand exactly how their data is collected, used, and protected.
ac365 supports all major data subject rights — access, rectification, erasure, portability, and objection. Submit a request to [email protected] and our team will respond within 5 business days and resolve it within 30 calendar days.
ac365 does not hold your data indefinitely. Clear retention periods — typically 3 to 5 years post-account closure depending on data type — are defined in this Policy, and data is securely deleted or anonymised once those periods expire.
Now that you understand how ac365 handles your data, explore everything the platform has to offer — from live cricket betting and premium slots to the full casino experience. 18+ only. Please play responsibly.